Question 1

What is Seven Oceans Philosophy?

Accepted Answer

Seven Oceans goal is to provide quality instruction with repetition to build confidence. Lessons are kept under 30 min for group and 20 min for private to keep each child fully engaged. Although Seven Oceans works on safety techniques, the main goal is to learn to swim. After learning how to swim, they will then learn how to apply safety techniques and better understand why they are important.
Although Nicole does not teach every lesson, all instructors will instruct each class with the same techniques.

Question 2

Is Nicole the only instructor?

Accepted Answer

Nicole teaches the Coast to Seven (March-July) and teaches weekly lessons mid-day (August-February) of the lessons. Nicole has built a strong team that works alongside her in the Coast to Seven and weekly lessons.
 
Seven Oceans is NOT set up to request an instructor. 
 
Although we do not guarantee the same instructor, we do guarantee consistency in teaching styles. We want to build trust in your child, rather than becoming dependent on an instructor.

Question 3

What is the temperature of the pool?

Accepted Answer

The lesson pool is held at 89 degrees. The lap pool is held at 84 degrees.

Question 4

I'm new to Seven Oceans where do I start?

Accepted Answer

Coast to Seven Course
- Must complete the Coast to Seven course before attending Sunrise to Sunset or Weekly lessons. If you do not see availability for the Coast to Seven course, you will have to wait for registration to open. The best way to find when registration will reopen is to follow Seven Oceans on social media (FB and IG)
@_SevenOceans_
*Annual Registration fee must be completed*

Question 5

How do I book the Coast to Seven Course?

Accepted Answer

Go under Our Classes
Click on Coast to Seven
After reading information on the course, scroll down to the bottom to find the time and availability that works for you!
 - If nothing is available, patiently check back for new openings as this is the most popular course. (Follow us on IG)
* Do not fill out Annual Registration form until you have paid for a  spot.*

Question 6

Is there a cancellation/ Make-up policy?

Accepted Answer

NO REFUNDS FOR ANY REASON
NO MAKE UPS FOR ANY REASON

Question 7

What if my child has currenty taken ISR?

Accepted Answer

If your child has taken ISR, please wait to sign up when your child is 3 years of age or older. Learning ISR and then learning to swim, is not recommended back-to-back. This will work against what you have spent weeks teaching your child, so you may as well use it! 
 
Seven Oceans teaches swim, not survival.  (Although we do work on training your child to make smart choices in the water and practices safety techniques!)

Question 8

What is our Sick Policy?

Accepted Answer

For the health & safety of our swimmers and instructors, please follow these guidelines when your child is ill:

* Children must be fever-free for at least 24 hours (without fever reducing medication) before attending lessons.

* If your child has vomited, they must remain home for at least 24 hours after they episode.

* If your child has green nasal mucus or a wet cough, please keep them home until symptoms, improve. This type of mucus spreads easily in the water.

Because swim lessons require close contact and focus on breath control (which naturally causes children to expel water out their mouths) illnesses can spread very quickly to instructors and other children. When instructors become sick, it disrupts the entire scheduleand affcets families- Your cooperations in following these guidleines is greatly appreciated!

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